The basics
You'll receive an arrival email 24 hours before your check-in time. It includes: the exact address, parking instructions, the key safe location and code, and the WiFi password. You drive up, type in the code, take the key, let yourself in.
Why this beats a hotel front desk
You arrive when you arrive. Site finishing at 7pm on a Friday after a long drive? Self check-in is open. No queue, no smile-and-wait, no 'sorry sir, your room won't be ready until 3'.
Common worries — addressed
'What if I'm locked out?' Every property has a 24/7 support number in the welcome pack. We can talk you through a key-safe reset or get someone to you within an hour for most major cities.
'What if something's broken?' Same support number. We treat maintenance issues as urgent — most fixed within 24 hours on weekdays.